Do my renters need to do anything to move to Apartments.com?

If you received an email that your account has been migrated to Apartments.com, you'll use Apartments.com to manage your rent collections going forward. 

Your renters have received a similar email to yours letting them know their account was moved.

Here's what your renter will do to pay with Apartments.com. 

  • They'll log into their new Apartments.com account. They can use the link in the email they got, or go here: https://www.apartments.com/welcome-from-cozy/
  • If your renter scheduled payments on Cozy, those were brought over to Apartments.com. 
  • We'll also bring over your renter's payment method, so they won't need to add their bank account again. 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.