Answers to your top questions

When will Cozy's transition to Apartments.com take place? What will change?

If you have a Cozy account, we’ll be automatically transitioning your account by mid-2021 to Apartments.com and will give you plenty of advanced notice when that will happen. In the meanwhile, you can continue to use all of our services, including collecting rent payments, uninterrupted until your account is ready to transition to Apartments.com. 

Landlord and renter accounts will still look and function the same on Cozy.co until you and your renter's accounts have been transitioned to Apartments.com.  

We're working on a touchless transition for our customers which means your current information and history will transfer automatically to Apartments.com. You and your renter won't have to do anything manually on your end. 

I have a Cozy account– do I need to do anything right now?

All you need to do is hang tight! Continue doing what you do on Cozy whether that be screening applicants or collecting rent payments. All our features, except Rent Estimates, are there for you to use until your account is ready to transition to Apartments.com.

Is Apartments.com right for me? I don’t use Cozy for apartments.

Even if you don’t own or manage an apartment, Apartments.com can still be used for homes, condos, and townhomes. Currently, mobile homes and commercial properties aren't supported but we'll be releasing new features in the Apartments.com network to make sure that you can use online rental tools too!

Is Apartments.com free like Cozy? 

For landlords, it’s free to:

  • List your rental
  • Accept applications and screening reports from applicants
  • Create and sign online leases
  • Collect rent payments 

Renters only pay $24.99 for a complete TransUnion screening reports package that are re-usable for up to 30 days. ACH payments are free and renters incur a 2.75% transaction fee if they use a debit or credit card– just like on Cozy.

Why can’t I sign up as a landlord with Cozy? I need to screen applicants or collect payments.

We’re encouraging new landlords to check out what we’ve built and create an account on Apartments.com the #1 site for renters. You can do what you’d do on Cozy like collecting payments, screening applicants, and more! Here’s the link to get started.

What’s the difference between Apartments.com and Cozy?

Cozy and Apartments.com have come together to bring landlords the next generation of FREE online rental management tools:

  • Faster payments built on Cozy’s foundation
  • Rental listings that get placed on five leading websites in the Apartments.com network (more leads with view counts!)
  • Applications that help landlords adhere to Fair Housing best practices, and include credit, criminal, and eviction reports from TransUnion™
  • Legal leases that are compliant with local laws, with e-signing (NEW)

Learn more here.

Can I syndicate my listing to Apartments.com?

All of Cozy’s listings will still only syndicate to our partners at Realtor.com and Doorsteps.com–sorry about that. Once we’ve transitioned your Cozy account to Apartments.com, your listings will be available to the millions of renters searching for their next home each day.

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