Adapting to life during COVID-19
The Coronavirus public health threat is changing many of our daily routines. At Cozy, our team is continuing our work (now remotely from home) to give you peace of mind with your rentals. There won't be any interruptions to our services, and our support team is working their normal hours.
We know you have questions and concerns during this time, and we're here to help.
How are other landlords handling rent during this time?
Many landlords are recognizing that their renters may be experiencing financial burdens, and are easing some of their lease terms temporarily. We encourage you to reach out to your renters directly if you're willing to help them through these uncertain times.
Here are some ways in Cozy you can add flexibility for your renters:
- Turn off automatic late fees, or extend the grace period.
- Give your renters a discount on next month's rent by adding a credit.
- Allow renters to pay rent on a payment plan or in weekly installments. You can use your balance to keep track of what is owed. If your renters are paying automatically, they can change their scheduled payment amount. Or they can make one-time payments for a partial amount.
I'm reducing rent during this time. How do I do that in Cozy?
The easiest way to do this in Cozy is by adding a credit. Your renters can then adjust the amount they pay to use their credit. Here's a guide for renters about how to apply their credit.
How do I delete a late fee that was incorrectly applied? How do I turn off automatic late fees?
If your renter was accidentally charged a late fee, you can delete that late fee from that unit's Payment page (here are the steps). Just to note, Cozy will never automatically charge your tenant, so even if a late fee has already been applied your renter won't be charged.
You'll also want to turn off automatic late fees going forward, so a late fee won't be incorrectly applied next month.
I'm letting my renter pay on a payment plan. How do I set that up?
There are a couple of ways to do this in Cozy depending on what you and your renter have decided on:
- If your tenant will be paying back the overdue balance at a later time, just make sure you turn off automatic late fees. This will make sure your renter doesn't accrue any late fees, and you'll both see the remaining balance due on the ledger. Just a note, both you and your renter will still get notifications that rent is due, so it might be a good idea to talk to your renter and let them know that they can disregard those email notifications for now.
- If you don't expect your renter to repay the full rent amount, give your renter a credit toward their rent. This will balance out the ledger.
Tip: If you're not sure on how to check to see if your renter sent a payment this month, this helpful guide will explain your Payments page!
I accidentally sent a payment. Can I stop it?
How do I apply a credit to my rent?
If your landlord has added a credit to your balance, you'll want to adjust your payments and apply the credit:
- If you've set up automatic payments, skip your Auto Pay rent payments for however many months you need to pay a different rent amount. You can find steps to skip a payment in this FAQ.
- Schedule a one-time payment for an adjusted amount. This allows you to pay less for your next payment in order to account for the credit your landlord has given you. You can find steps for sending one-time payments here.
My landlord gave me a credit for rent. Why didn't it get applied?
How do I turn off my scheduled payments?
My landlord is letting me skip my rent payment or pay late this month. How do I do that?
Why are you charging me a late fee?
If your landlord said they'd waive their late fees but you still got a late fee in Cozy, it's possible that your landlord forgot to update the automatic late fee setup. Ask your landlord to edit their late fee setup ( here's a guide you can send them). If a late fee was added incorrectly, your landlord can delete the late fee bill on their end.
Once they delete the late fee bill, the balance will adjust to the correct rent amount due.