I'm having trouble signing in with 2-step verification. What do I do?

Cozy uses a 2-step verification process to secure your account. If you're having trouble with your code or signing in, we'll help you troubleshoot in the article below:

Where is my code?

The 2-step code verification email is sent to the email account that you use for your Cozy Log In.

The email may take a couple of minutes to deliver, so don’t try to send the code over and over again. Wait a couple of minutes for the email to arrive and use that code to verify. 

Make sure to use the most recent code you receive, as codes expire after 5 minutes.

What do I do if I'm not receiving the email in time?

It’s possible that your email account has marked Cozy as Spam. If you aren’t seeing the code email, you will want to check the Spam or Junk folder within that email account. From there, move that email to your Inbox so you will receive future emails from Cozy.

Also, it’s possible that your email account could be blocking our servers. In this case, you will want to whitelist support@cozy.co in order to receive the emails that we send.

→ If you consistently have trouble receiving your code by email, we recommend setting up an authenticator app. 

Learn more about using an authenticator app

Where do I enter the code?

When you go to log into Cozy, you'll be asked to enter your account email and password to Sign In. After you have entered the email address and password, you'll see the verification page where you'll be asked to enter your 6-digit code. 

After you receive your code via email or an authenticator app, enter the code in that box and click Continue to access your Cozy account.

Cozy 2-factor verification page, where you enter your verification code

Get your code instantly with an authenticator app

You can also receive your code through an authenticator app such as Google Authenticator, which is available to download for free from the App Store on mobile devices. 

With an authenticator app, you'll first scan the barcode image with the two-factor authentication app on your phone. When you need to log into Cozy, open your authenticator app to get your 6-digit code to enter into Cozy. 

The Cozy team uses Google Authenticator to log into our accounts. It's easy to setup and use, and we like not having to wait around for our verification code email!  

Learn more about Google Authenticator.

Note: After you choose one of the 2 verification methods, you will need to finish logging in with that method before you decide to switch to the other verification method. For example, if you choose email verification, then you will want to complete the login method with the code via email, before switching to the Google Authenticator method.

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