What's 2-step verification? How do I use it?

Cozy uses 2-step verification to keep your account secure. With 2-step verification, you'll need more than just your password to log into Cozy. 

What's 2-step verification?

2-step verification (also called “2 Factor Authentication" or "2FA”) gives your account two layers of protection. To sign into Cozy:

  1. You'll enter your password. 
  2. You'll then be asked for a one-time verification code.
    After you enter your password, we'll send you a one-time code to your phone, or email, or you can find the code on your authenticator app. Enter this code in Cozy within 5 minutes to sign in.  

After you sign in, we'll remember the particular device you're on for 6 months (unless you sign out). 

Every time you sign out of Cozy or log in using a different device, you’ll be asked to enter a one-time verification code.


Why you need it

2-step verification gives your account an extra layer of protection. That means if someone gets your password without your permission, your account will still be safe. 


You choose how you get your code

There are three ways to get your verification code for Cozy: 

1. Send a code to your phone: 

  • Next to "Send a code to your phone," choose Use phone.
  • Check your phone for a text message with your one-time verification code. The code is valid for 5 minutes. 
  • Enter the one-time verification code and click Continue.

2. Send a code to your email:

  • Next to "Send a code to email," choose Use email. 
  • Check your email for the one-time verification code. The code is valid for 5 minutes. 
  • Enter the one-time verification code and click Continue.

3. Use an authentication app:

  • Next to "Use an authentication app," choose Authentication app.
  • Open the authentication app of your choice.
  • Scan the barcode shown on Cozy's screen. (During first-time setup only)
  • Your authentication app will display a verification code. 
  • Enter the one-time verification code and click Continue.

What's an authentication app? 

An authentication app is an app you can download to your phone, such as Google Authenticator or LastPass

These apps generate one-time verification codes for your accounts that use 2-step verification. Instead of waiting for a text or email with your code, you can simply open your app and find your code there. 


Want to change how you get your code? 

If you've set up 2-step verification already and want to change how you get your code, here's how:

  • Go to your Cozy Settings, under your account name. 
  • Choose the Security tab.
  • Click Change your verification method.
  • Choose how you want your code. 

Note: After you choose a 2-step verification method, you will need to successfully log in before you're able to change how you get your verification code. If you can't log in at all, contact our support team for help. 

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