Why isn't my payment processing?

For renters - 

Not sure if you sent a payment? Here's how to check, and what to do if your payment's not processing like you expected. 

Start by going to your Payments for your rental. 

Check to make sure you've set up a payment

Look for a "Your Payment" line. If you don't see one, that means you haven't sent or scheduled your payment. Any scheduled payments will appear in the "Upcoming & In-Progress" section. Below is an example of a Payment and a Bill: 

Payment and bill line items on ledger

Don't see a payment? Make a payment in just a few clicks and that should do it! 

You set up a payment, but haven't verified your bank account

See a payment with an orange warning triangle on it?

That means you haven't finished the bank account verification process. Click on the payment line to expand it and see more details. You'll need to verify your bank account before your payment sends. Learn more about verifying your bank account

Your payment is scheduled for a later date

You may have accidentally scheduled your payment to send a later date. Double check your payment's send date. If your autopay is set to start next month, consider making a one-time payment to cover this month's rent. 

When will I see my ACH payment debited?

Payments begin processing on whatever day you scheduled your payment to process, or the soonest business day (if your payment was scheduled to start processing on a weekend or bank holiday). That means if you've confirmed you've set up a payment for the right day and have verified your bank account, you're all set! 

ACH payments usually leave checking accounts on the 1st or 2nd business day of the 5-day processing timeline. You should plan on the 1st day, just to be safe. 

Also good to note that payments can also sometimes take a few hours to change status from 'Scheduled' to 'In Progress,' and that's totally normal. 

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