How do I stop collecting payments?

(For landlords)

To stop collecting payments through Cozy:

  1. Go to your Payments tab and from the drop-down menu, select "Current & Upcoming".
  2. Click on the rent collection you'd like to end.
  3. Select "Rental Details"
  4. Click the red "End Payments" button.

Once you've ended payment collection, we won't process any future payments and we'll notify your tenants that they can no longer make payments.

Any payments already in progress will continue processing and will be sent to your account once they clear your tenant's account.

All payment and tenant history will remain in your account for future reference and can be viewed by selecting "Ended" from the drop-down menu on your Payments tab.

Rent collections that haven’t started yet can also be terminated. If you end your future rent collection before it starts, it will no longer have a start or end date and will instead be indicated by the date it was cancelled.

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