How do I check the status of a payment?
You can check the status of a payment at anytime from your Payments page. On the unit you want to check, click All Transactions to open the Payment page.
You'll see Bills and Payments organized by status:
Scheduled: Your renter's payment is scheduled in the future. (If your renter just scheduled a payment for today, it'll be listed as "Scheduled" for a few hours before it begins processing)
In progress: Your renter's payment is currently being processed. You can click on a particular payment to expand it and view the estimated arrival date. This is the day we expect the payment to post to your bank account. Learn more about payment processing times.
- If your renter pays with their checking account, the free processing time is 5 business days.
- If your renter pays with a credit, debit, or prepaid card, those payments take 1-3 business days to deposit to your account.
Sent: Your renter's payment has begun depositing to your account. You should see it post within 1 business day of the payment being listed as Sent.
Failed: Your renter's payment wasn't successful. In most cases, a payment fails due to insufficient funds in your renter's bank account.
Here's an example of an in-progress payment and an upcoming bill:
Tip: Cozy will also send you an email when your renter's payment has started sending. That notification goes out usually around 5 pm PST.