How do I check the status of a payment?
You can check on the status of any payment from your Payments page. Just click "All Transactions" on the particular rent collection setup you're interested in.
You'll see one of the following statuses on each of your tenant's payments:
Upcoming: Your renter's payment is scheduled in the future. (If your tenant just scheduled a payment for today, it'll be listed as "Upcoming" for a few hours before it begins processing)
In progress: Your renter's payment is currently being processed. You can click on a particular payment to expand it and view the estimated arrival date. This is the day we expect the payment to post to your bank account.
- If your renter is paying via ACH transfer, it usually takes about 3 business days for a debit to clear, and another 2 business days for the payment to post to your bank.
- If your renter is paying via card, it should take about 2-3 business days for their payment to post to your bank.
Completed: Your renter's payment has begun depositing to your account. You should see it post within 1 business day of the payment being listed as Completed.
Failed: Your renter's payment wasn't successful. In most cases, a payment fails due to insufficient funds in your renter's bank account.
Cancelled: This means your renter's payment won't process. They'll need to send a new one-time payment.