How do I check the status of a payment?

(For landlords)

You can check the status of your renter's payment on your Payments tab. From the drop-down menu, select "Current & Upcoming" and then click the rent collection you'd like to check.

You'll see Bills and Payments organized by status: 

Note: Bills (in orange) tell your renter what's due and when. To pay a Bill, your renter needs to schedule a Payment. Here's how renters can make a one-time payment or setup automatic payments.

Scheduled: Your renter's payment is scheduled to start processing on that date. (If your renter just scheduled a payment for today, it'll be listed as "Scheduled" for a few hours before it change to "In-progress")

In progress: Your renter's payment is currently processing. You can click on a particular payment to expand it and view the estimated arrival date. This is the day we expect the payment to post to your bank. Learn more about payment processing times

  • If your renter pays with their checking account, the free processing time is 5 business days. 
  • If your renter pays with a credit, debit, or prepaid card, those payments take 1-3 business days to deposit to your account. 

Sent: Your renter's payment has posted to your bank. 

Failed: Your renter's payment wasn't successful. In most cases, a payment fails due to insufficient funds in your renter's bank account. 

Here's an example of how the In-Progress & Upcoming section may look like:

Tip: Cozy will also send you an email when your renter's payment has started sending. That notification goes out usually around 5 pm PST.

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