How do I apply a credit to my rent payment?

(For renters)

If your landlord has added a credit to your balance, you'll want to do three things to adjust your payments and apply the credit:

  1. Skip your Auto Pay rent payments for however many months you need to pay a different rent amount. You can find steps to skip a payment in this FAQ.
  2. Schedule a one-time payment for an adjusted amount. This allows you to pay less for your next payment in order to account for the credit your landlord has given you. You can find steps for sending one-time payments here.
  3. Check your Payments page under the “Upcoming” section to confirm that your next payment is scheduled for the right amount, and your next regular, automatic rent payment is scheduled for the right month.
Keep in mind that credits can only be applied to future Cozy payments, and they won’t actually transfer any money. If your landlord needs to send you any money, they’ll need to do that outside of Cozy.
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