Did I make a payment?

(For renters)

Cozy will send you an email confirmation whenever you send a payment. You can also check on your payments anytime on your Payments tab.


How to tell if your payment is sending

Any of your current or future payments will be under the In-Progress & Upcoming section. If your payment is sending, you'll see it labeled as "In-Progress". If it's upcoming, it'll be labeled as "Scheduled".

Note: You'll also see Bills on your Payments tab. These are orange with the status "Due ON" that tells you what's due and when. Payments and Bills are not the same thing! To pay a Bill, you need to schedule a Payment. Learn how to make a one-time payment or set up automatic payments.

Here's an example of an "In-Progress" payment: 

In progress and upcoming section of ledger on Transactions page

Payments take a few days to process, so you may not have seen the money pulled from your account just yet if your payment if still In-Progress.

  • Checking account ACH payments take about 5 business days to process. It usually takes about 3 business days for a debit to clear your account, and another 2 business days to deposit to your landlord. 
  • Credit, Debit, or Prepaid card payments take take about 2 business days for your payment to deposit to your landlord.


Completed payments

Once your payment is posted to your landlord's bank, you'll see it under the Completed section. Here's an example of a "Sent" payment: 

Completed section of ledger on Transactions page


Failed payments

If you see that your payment has the status "Failed," that means your payment wasn't successful. In most cases, a payment fails due to insufficient funds in your bank account. Cozy will send you and your landlord an email whenever a payment fails.

Cozy won't automatically retry a failed payment so you'll need to schedule a new one-time payment if you'd like to try again. Learn how to make a one-time payment.

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