How do I make a one-time payment?

(For renters)

You can make a one-time payment to your landlord at any time. One-time payments are great for things like utility bills or late fees, or if you need to apply a credit to a payment

You can also schedule one-time payments to pay your rent if you don't want to opt for Auto Pay.

To set up a one-time payment

  1. Go to your Payments tab
  2. Click Make a payment
  3. Enter:
    • the account you'd like to pay out of 
    • what the payment is for
    • the amount you're paying
    • the date we should start processing your payment
  4. Click Schedule Payment

Once your payment has been scheduled, it will appear under “In-Progress & Upcoming” on your Payments page. Same-day payments will normally appear with the "Scheduled" status for about 1-2 hours before they change to "In-Progress". 

When the payment starts processing, we’ll notify you and your landlord by email and your Current Balance will adjust to reflect how much you're sending.

Tip: Need to make sure if you've made a payment? Learn how to check here!

To cancel a scheduled one-time payment 

  1. Go to your Payments tab
  2. Click to expand the payment line you want to remove
  3. Click Delete
  4. Click Yes, delete payment to confirm

Your payment will disappear from your ledger once it's been deleted.

expanded scheduled payment line item on ledger

Note: You can only cancel a scheduled payment. Once a payment is "In-progress", we're unable cancel this payment. Learn more about why we're unable to stop in-progress payments here

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