Guide to online rent collection

Cozy's secure online rent collection ensures you get paid on time without the hassle of paper checks.

In this article


How to collect payment through Cozy

You can set up online rent collection in just a few minutes. You’ll need your tenant’s email address and the details of the checking account or debit card where you’d like to accept payments.

Once you've  added a property to Cozy, visit the Payments section and click "Set Up Rent Collection." 

Here, you'll add details like the lease start date, your tenant's name and email, the rent amount and due date, whether you'd like to collect a security deposit, and the checking account or debit card where you'd like to accept payments. 

In the last step, click "Confirm and Invite." Cozy will email your tenant(s) and guide them through scheduling payments to you. 

Watch the short video below to see these steps in action: 


Tips for introducing your tenants to Cozy

It's easy for tenants to set up payments. And if they have questions, we're here to help through our  Help Center and Support Team.  

You can share this 1-page guide with your tenants to introduce Cozy and answer commonly asked questions:  Tenant welcome guide

The video below shows how tenants set up payments:


How to check if your tenant is ready to pay

After you've requested payment, check if your tenant is ready to pay from the Tenants tab of the ledger. Visit  Payments from your main menu, and then click the address of the unit you'd like to check. From there, click the Tenants tab to see your tenant's setup status. 

Here, Cozy will indicate if your tenant is "Ready to pay" or "Not ready to pay." 

  • A tenant is "Not ready to pay" if they haven't accepted your invitation to Cozy, or if they haven't verified their bank account. 

The card below shows a tenant who hasn't accepted the invitation to pay through Cozy: 

You can resend your tenant's invitation if they haven’t joined Cozy. And if your tenant can't find their invitation email, they can sign up for a renter account using the same email you invited them with. Your request for rent will be displayed in their account. 

Here is an example of a tenant who still needs to verify their checking account:

Tenants paying with their checking account must verify the account before their payment is sent to you. Learn more about the verification process  here.

  • A tenant is "Ready to pay" when they have created their Cozy renter account and set up at least one payment method. 

Here is an example of a tenant who has added their payment method to Cozy and has scheduled payments. 

Here is an example of a tenant who has added their payment method to Cozy, but has not scheduled payments.


How to check the status of a payment

You can check the status of your tenant's payment from the Payments page. Visit  Payments from your main menu, and then click "All Transactions" on the unit you'd like to review.
At the top of your page, you'll see the Current Balance. The balance is a running total of what's been paid vs. what's owed in Cozy.

The ledger will show both your charges (request for payment) and your tenant's payment. 

  • Charges: think of these like bills from the landlord. Charges say what is due when, but they are only informational.
  • Payments: these are actual transactions from your tenant. Payment means money will be sent (or has been sent already).

You'll then see one of the following statuses on each of your tenant's payments:
  • Upcoming: Your renter's payment is due or scheduled in the future. (If your tenant just scheduled a payment for today, it'll be listed as "Upcoming" for a few hours before it begins processing)

  • In progress: Your renter's payment is currently being processed. You can click on a particular payment to expand it and view the estimated arrival date. This is the day we expect the payment to post to your bank account.

  • Completed: Your renter's payment has begun depositing to your account. You should see it post within 1 business day of the payment being listed as Completed.


Learn more

You can  bill your tenant for fees, like late fees or utility bills. Cozy will send your tenant an email and guide them through setting up a payment to you.

If your tenant pays you outside of Cozy, you can record that offline payment to balance the ledger. 

You can  update the rent collection dates if a tenant renews their lease.

You can get paid faster with  Express Payouts

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