General Technical Suggestions

Under most circumstances, we expect you won't encounter any problems using Cozy. If you do have a problem, we have some general tips:

  • Web browsers are constantly being updated, so the best thing you can do is be sure your browser is up to date. Set your browser to upgrade automatically so you don't get left behind. You can check the version status of most applications by checking the 'About' menu item. Where that item is depends on your computer operating system. On Windows, it is typically found as a sub-menu of the 'Help' information. On Apple OS X, this will be found in the first menu of the application- for instance, if you are using Chrome, check the menu called 'Chrome' and then select 'About Chrome'. 
  • Install more than one browser on your computer, just in case. Firefox and Chrome are excellent secondary (or alternative) options to browsers provided with your operating system, and they are browsers we fully support. There are some times when a problem reported is not something we can replicate, and it might be due to a local issue. In cases like that, it helps to compare with a second browser. 
  • Having a problem with a specific page? Try a hard reload of a problem page. A hard reload forces the browser to ignore any temporarily stored information and retrieve it again. If you're on Windows, this should do it: Ctrl + Shift + R. If you are on OS X, use the Command + Shift + R key combination.
  • In extreme cases, you may wish to clear browser cache completely. You should consult the help documents for your browser; alternatively there are some instructions how to do this on this third-party website, in case you are not familiar with how to do it. (Don't choose to delete private stored information such as form fields or passwords.) 
  • Lastly, if the above suggestions don't work, close and reopen the browser. If there is still a problem, restart the computer. Many times, temporary network glitches that cannot be reproduced may be remedied by a good old fashioned system reboot.

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